Refund Policy

  1. Returns and Refunds:

We strive to ensure that every product or service you purchase from Kanamarketplace meets or exceeds your expectations. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.

  1. Eligibility for Refund:
  • To be eligible for a refund, the product must be returned within 14 days from the date of purchase.
  • The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
  1. Refund Process:

To initiate a refund, please follow these steps:

  • Contact our customer support at kanamarketplace8@gmail.com to request a refund.
  • Our team will guide you through the necessary steps and provide you with a return authorization if applicable as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • Ship the product back to us, and upon receipt and inspection, we will process your refund.
  1. Refund Timeframe:

Refunds will be processed within 7 days of receiving the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

  1. Shipping Costs:
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  1. Exchanges:
  • If you wish to exchange a product for a different variant or a similar product, please contact our customer support for assistance.
  1. Damaged or Defective Items:
  • In the event that your product arrives damaged or is found to be defective, please contact us immediately for a resolution. We may require photo documentation of the issue for assessment.
  1. Policy Updates:
  • We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

For further inquiries or assistance, please contact our customer support at kanamarketplace8@gmail.com

Thank you for choosing Kanamarketplace.